Privacy Policy

Convert Studios (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have. It applies to this website and the services we provide, and is handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Who we are

Convert Studios is a content marketing and video production studio based in Australia. We help businesses generate leads and grow their presence through story-led content and paid distribution. If you have any questions about this policy, you can reach us at hello@convertstudios.au.

Information we collect

We only collect information that helps us respond to you and deliver our services. This may include:

• Contact details you give us through our enquiry form, a booking, or by email, such as your name, email address, phone number, and business name.
• Project information you share with us about your business, goals, and what you're hoping to achieve with your content.
• Usage data collected automatically when you visit this website, such as your browser type, device, pages viewed, and general location, gathered through cookies and analytics tools.

You don't have to provide your personal information, but if you don't, we may not be able to respond to your enquiry or provide our services.

How we use your information

We use the information we collect to:

• respond to your enquiries and book consultations;
• provide, manage and improve our services and content for you;
• send you relevant updates or marketing where you've agreed to receive them;
• understand how our website is used so we can improve it; and
• meet our legal and record-keeping obligations.

We do not sell your personal information to anyone.

Marketing

If we send you marketing communications, you can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. We'll action your request promptly.

Cookies and analytics

This website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can set your browser to refuse cookies, though some parts of the site may not function as intended if you do.

Third parties we work with

We use trusted third-party providers to operate our business, such as scheduling tools, form and email handlers, hosting and analytics providers, and advertising platforms used to distribute content. These providers only receive the information they need to perform their service, and they handle it under their own privacy terms. Some of these providers may store or process data outside Australia.

Content we produce

Where our work involves filming or photographing people or premises, we obtain appropriate consent or releases before that footage is used. If you appear in content we've produced and would like to discuss its use, please contact us.

How we protect your information

We take reasonable steps to keep your personal information secure and to protect it from misuse, loss, and unauthorised access. We retain your information only for as long as we need it for the purposes set out in this policy or as required by law, after which it is securely deleted or de-identified.

Your rights

You can ask us to access the personal information we hold about you, correct it if it's inaccurate, or delete it where appropriate. To make a request, email us at hello@convertstudios.au and we'll respond within a reasonable timeframe. If you have a concern about how we've handled your information, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

Contact us

For any questions about this policy or your personal information, email us at hello@convertstudios.au.

This privacy policy is provided as general information and is not legal advice. We recommend having it reviewed by a qualified professional to ensure it suits your specific circumstances.